Returns & Exchanges

At Ginco, we strive to provide the freshest gourmet products; however, if your order arrives damaged or unsatisfactory, you may request a return within 14 days of delivery. Due to the perishable nature of our food items, certain restrictions apply to ensure safety and quality standards.

Return Process

• 1.
  Initiate Request

  Contact our support team with your order number and photos of the product to start the return process.

• 2.
  Review & Approval

  Our quality assurance team will review your request within 48 hours to confirm eligibility for a refund or replacement.

• 3.
  Packaging

  If a return is required, place the items in their original packaging and ensure they are securely sealed for transit.

• 4.
  Refund Processing

  Once received and inspected, your refund will be issued to your original payment method within 5-7 business days.